FAQ | Learn more about our property letting services

Q: What make Oasis Living better than other online agencies?

We have a history of getting results for landlords. Our founder is an experienced and dedicated landlord who knows the business inside out. We are the best tech creators in the lettings space and are building great solutions to fit the needs of landlords and tenants. We see the whole picture and offer a service that helps with all letting needs, not just a part of it.

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Please choose from one of the tabs below to access our extensive list of frequently asked questions. It is our aim to be as transparent and helpful as possible so that all of our users have the best experience with our product and service as possible.

What is Oasis Living's Mission?

“To provide superior quality letting services that tenants will recommend to their friends
and landlords prefer for their properties. To use innovative technology, data-driven decision
making and expert knowledge of the market to improve the property letting experience”

What is an online letting agent?

An online letting agent offers similar or the same services of a traditional letting agent, but with a twist! We use technology to make things faster and more efficient for both the landlord and the tenant.

Don't worry, if you are a bit of technophobe. We realise that technology is not for everyone and have designed our solutions around the needs of our users (landlords and tenants) to provide an enjoyable and easy to use service.

Learn more about our mission to improve lettings process

What make Oasis Living better than other online agencies?

We have a history of getting results for landlords

Our founder is an experienced and dedicated landlord himself and knows the business inside out.

We are the best tech creators in the lettings space and are building great solutions to fit the needs of landlords and tenants

We see the whole picture and offer a service that helps with all letting needs, not just a part of it.

Book a call with us today

What is Oasis Living's Vision?

“A faster, more transparent and efficient letting experience for tenants and landlords across
the UK”

Why are online letting agents better than traditional letting agents?

Because of the technology we use, online letting agents can make processes more efficient and transparent than traditional letting agents.

Instead of waiting days or even weeks to get updates on your property, we can give you access to easy-to-use dashboards that will show you all of the data you need.

We also use automation in our property marketing, enquiries and viewings to ensure a quick and painless process throughout!

Learn how we are helping tenants as well as landlords

Why are online letting agents better than traditional letting agents?

Learn how we are helping tenants as well as landlords

How are you different from other online letting agents?

Oasis Living provides you with the tools for an end-to-end lettings experience where everything takes place all under one roof. You have access to Oasis Living’s property management platform, where you can communicate with tenants directly. You can also contact one of our team members 24/7 for added support.

How do you manage property viewings?

If there isn’t a tenant in situ we can arrange someone to take care of the viewings for you. One of our operations team will meet the prospecting tenants at the property and will have full knowledge of all of the amenities and benefits, ensuring that tenants get all the knowledge they need to make a decision quickly.

Can you sell my property?

Oasis Living is a lettings-only platform. However, if you want to sell your home we can help through our sister company, emoov. We often have special promotions where users of Oasis Living and emoov receive discounts for using the services.

Is Oasis Living nationwide?

We cover postcodes throughout the whole of the UK, meaning you can list your property whether you live in England, Wales, Scotland or Northern Ireland – subject to local area regulations. If you would like any more information, please contact us directly.

I have tenants already but need help with their contracts, can you help?

Certainly. In this case, you won’t need to involve your departing tenant – you would simply need to subscribe to Oasis Living and create your property profile.

You can then invite your tenants to register and offer the property through Oasis Living. You will be able to transact, sign agreements, collect rent, communicate and store all documents on Oasis Living.

Create a property profile to get started

How many photos should I upload for my listing?

There is no limit to how many photos you upload, but we recommend having at least one clear photograph of every room and of the exterior if possible.

Alternatively, we can arrange professional photography and property staging for you. Our team will take care of it all at no extra cost to the landlord.

Find out how we can optimise your property listing here

Do you have landlord money protection?

Oasis Living have teamed up with Money Shield to offer protection for landlords and tenants. If you would like to find out more you can contact a member of our team or head to the Money Shield website.

My property isn't available, can I still list it?

Oasis Living recommends listing your property between four to six weeks before it’s vacant.

Please bear in mind that your best exposure on property portals will be when you first list – this is because your property will appear as new.

If you know when your current tenant vacates the property, the Tenant Team Up package is ideal for you. More information on Tenant Team Up is available here

Find out how we can optimise your property listing here

How do I edit my property listing once it is live?

Making amendments to your property listing is easy. Simply visit your Manager Dashboard and click on ‘Listings’.

There will be a short period between you making the changes and when they go live on the site, as one of our team members will need to verify the changes. Changes are implemented within 24 hours.

Create a property profile today

How important is a property floorplan?

Rightmove statistics have proved that people searching on property listings with a floor plan spend 35% longer on a listing than on one without.

The longer people spend looking at your listing, the better it is for you. Oasis Living provides a professional floor plan

How quickly will my property be listed with Oasis Living?

We will list your property instantly and it will be live on Rightmove in a couple of hours.

It usually takes under 7 days to secure a new tenant. However, we will keep the property listed for up to a month on Rightmove and Zoopla.

How does viewing feedback work?

You can view all feedback on your Manager Dashboard, from communications with tenants to feedback with potential renters.

Oasis Living also sends notifications when you have a message or have received feedback.

How do I list my property?

Listing your property with Oasis Living is easy. After you’ve signed up to a Oasis Living account, click on ‘Add Listing’ and fill in your property details.

You can also add any extras – such as floor plan and photos – before you complete the checkout process. Our support team are always on hand to assist you should you have any questions.

Create a profile now and start listing

Can I let my property with Oasis Living if I don't live in the UK?

If you are happy for us to take care of the viewings, then it doesn’t matter where you live – whether it’s in the UK or elsewhere.

Oasis Living provides a complete overview for landlords so they can communicate with renters, see real-time transactions and go through the entire lettings process with a hassle-free experience.

Can I use another agent while using Oasis Living?

Oasis Living doesn’t require sole agency, and you are welcome to use as many agents as you like.

However, if the departing tenant finds a new tenant and you decide to use another agency for the contracts, the departing tenant will still be due one week’s worth of rent as per the Tenant Team Up package.

How does the tenancy deposit replacement work?

Tenancy deposit replacement is becoming increasingly popular amongst tenants. It provides the same level of protection as a regular security deposit but costs less for the tenant.

The result will likely see them moving into properties faster, thus reducing void periods. More information about tenancy deposit replacement is available here.

How do Oasis Living help with property management?

We can help with all aspects of managing your property. From rent collection, EPC certificates, gas safety, maintenance and repairs and more.

Find out more about our property management services

How do you ensure I get the best tenants?

If you decide to reference your tenant(s), they will be asked to complete referencing forms via RentProfile – our trusted tenant referencing provider.

RentProfile provide a comprehensive referencing process that includes: Identity verification, previous Landlord/Agent, referencing, mobile phone verification, credit file assessment, affordability assessment, CCJs (County court judgements), history of bankruptcy, employment status verification, UK bank account verification, Right to rent (preliminary check)

You may also wish to take out additional products, such as Rent Guarantee Insurance. More information on other insurance products is available here.

Do I need to pay for tenant referencing?

No you don't. We want you to have peace of mind with solid referencing for tenants. Tenant referencing is free

Learn more about our landlord services

How does Oasis Living manage to be so cost effective?

There are very few overhead costs for running an online lettings service compared to a high-street agent.

With the technology Oasis Living uses, the number of administrative tasks are reduced – which means we can offer competitive pricing structures.

Find out more about our fees and price plans

Can I andvertise a room in a shared property or HMO?

Oasis Living doesn’t currently allow adverts for private rooms HMO. However, this will be coming soon! You cancontact us for more information.

Do I need to instruct tenants to conduct viewings?

If you don’t want to take advantage of our Tenant Team Up offer, we advise that you conduct the viewings yourself.

You know the property much better than the agents do, and doing it yourself will increase the chances of a viewer putting in an offer as you can tell them more about the property than anyone else.

How much rent should I charge?

If you are unsure about how much you want to let your property for, Oasis Living can help you choose a realistic valuation according to current market conditions. Read our article on how much rent you can charge. You can also get in touch with one of our team members, who will be happy to guide you on the rental price.

What is included in the letting fees?

You get a comprehensive lettings service when you list your property with Oasis Living.

Full access to Oasis Living’s dashboard
Property advertising to millions of renters on Rightmove
Zoopla and PrimeLocation
Rent collection
Full technical support

If you sign up for the Tenant Team Up package, you will also be required to pay them a fee equating to one week’s rent if they successfully find you a new tenant.

Find out more about our fees and price plans

Who provides photos of the property?

Landlords or current tenants are welcome to take their own photos. Oasis Living also provides a professional photography package with floor plan if you don’t want to do it yourself.

The service is available as an add-on during the checkout process when you list your property.

Find out how we can optimise your property listing here

Where will my property be listed?

As well as listing your property on Oasis Living’s website, we advertise on all the major portals – including Rightmove, Zoopla, Homelike, AirBNB (if you require short-lets).

These portals get millions of renters visiting daily, who are all looking for a new rental home.

Who can I speak to if I need help?

There are many ways to get in touch with Oasis Living. We have a dedicated customer service team that can be reached via online chat or on 02080124755 .

You can also get in touch via the website chat box, contact form or on social media.

What landlord support do you offer at Oasis Living?

Oasis Living is here to support you throughout the whole process! It’s easy to get in touch with one of the team members, and you can reach out to us via the website, email or on social media.

Contact our team of support officers today

I am a letting agent, can you help me find tenants?

Sorry, Oasis Living currently only accepts listings from private landlords.

Although, if you are a company/housing association that owns the properties you are letting, we can certainly help.

How do I get my rent payments?

Oasis Living’s card transactions are processed through our trusted providers, Stripe (for credit card payments) and Truelayer (for UK and EU bank payments). We don’t store any of your credit card data, nor do we share any information with third parties.

Find out more about our fees and price plans

My property is taking longer to let than expected, what gives?

The majority of properties take between 5 and 10 days to let. If it is taking longer to find a new tenant than you would like, please don’t hesitate to contact one of our team members. They will be able to offer advice on how you can speed up the letting process.

What insurance can you offer?

At Oasis Living we offer a variety of products to give you that extra peace of mind.

Here is a comprehensive list of everything we offer to boost your lettings experience:
‍
Tenant referencing
EPC
Check-in/Check-out and inventory
Gas Safety Certificate
Rent Guarantee Insurance
Building insurance
Contents insurance
Oasis Living Deposit Replacement

Who is Oasis Living for?

Oasis Living is for landlords and tenants who are tired of a lettings industry that refuses to evolve with the times. We are driven by technology and place an emphasis on human interaction.

Our landlords enjoy total support, cheaper fees, and take care of every part of the process. By connecting landlords and tenants directly, Oasis Living offers faster tenancies, reduced void periods and Tenant Team Up, which enables landlords to enlist the help of departing tenants to secure new ones.

Find out more about how we are helping landlords.

Do I need to pay for tenant referencing with Oasis Living??

No Oasis Living will not charge you for referencing.

What forms of ID do I need to provide?

We accept UK or EEA passport, national ID card, driving licence - everything should be current and not expiring within next 1 month of course.

Are Oasis Living member of any lettings associations?

Oasis Living is proud to be part of the following associations:
‍
Client Money Protection Scheme
Property Redress Scheme

Do Oasis Living accept tenants with pets?

Landlords have the final say on whether pets are allowed in the property. All property listings on Oasis Living indicate if pets are allowed in the property.

How can I arrange a viewing with Oasis Living?

Arranging a viewing on Oasis Living is easy. When you find a property that you like, click on the ‘request a viewing’ button and select a time and date that best suits you.

The property manager will then get back to you to confirm the date and time, with all communication taking place through the Oasis Living dashboard.

Can I still rent if I have bad credit?

You can still rent a property if you have bad credit. Ultimately, the decision will come down to the landlord, and they may ask you to provide a guarantor for extra security.

Why am I being asked for a Guarantor?

Landlords may ask you to provide a guarantor if they don’t feel confident you will be able to pay the rent or if you haven’t passed referencing.

If your net household income is at least 2.5x the amount of rent the household needs to pay, then you probably do not need a guarantor.

A guarantor will most likely be needed if you are a student and sometimes if you are a self-employed. If you are unsure of whether you might need a guarantor, please contact our tenant care team

How do I make a complaint?

While we hope your experience with the Oasis Living brand has been a positive one, you can get in touch to log a complaint by emailing complaints@oasis-living.com.

Alternatively you can send a message to the Property Redress Scheme for impartial adjudication.

How do I make an offer on a property?

Once you have sent a Viewing Request for a property, you can put your offer forward to the landlord directly through your Activity Overview for that property on Oasis Living.

You can make offers, negotiate and sign the contracts if an offer is successful in your Activity Overview.

Is Oasis Living free for tenants?

Yes, Oasis Living services are free for tenants who use us to find a new home

Visit tenant page to find out more

Do I need to pay a deposit?

You need to pay a security deposit when moving into a property, which is capped at five week’s rent: eg, if you pay £1,300 per month in rent, the security deposit due will be £1,500.
‍
The deposit is covered by the deposit protection scheme and is returned to you once the tenancy is over, barring any damage caused by yourself to the property.

The Oasis Living Zero Security Deposit is an alternative to the traditional deposit and sees tenants pay a one-time, non-refundable fee that equates to one week’s rent.

The scheme offers the same protections as a regular deposit, but is cheaper, more flexible and passes the savings onto you. Oasis Living Zero Security Deposit is available at the discretion of the landlord.

I have been asked to make a payment outside of the Oasis Living platform, what do I do?

We will never ask you to pay for anything outside of our site, through email, or a third-party.

If someone asks you to send money outside of Oasis Living, please alert us immediately.

We will only ask you to pay via website links that should be SSL secured and have oasis-living.com as domain, or via bank transfer to accounts that are strictly in company name, Regents Partners Ltd t/a Oasis Living

What is a holding deposit and how does it work?

The holding deposit (sometimes also called the reservation fee) is payable to the landlord/letting agent and secures the property to take it off the lettings market.

Once the contract is signed, the holding deposit will be put towards the first month’s rent.

How does Oasis Living keep my data safe?

Oasis Living never shares your details with any third-party providers unless you have consented for us to do so. Please see our privacy policy for more information.

How do I renew my tenancy with Oasis Living

Oasis Living never shares your details with any third-party providers unless you have consented for us to do so. Please see our privacy policy for more information.

How do I let someone know I am running late for a viewing?

Always try to be on time for a viewing. However, if there are unforeseen circumstances that mean you’re running late, you can contact the property manager directly by using the messaging feature in your Tenant Dashboard, or by replying to the email you have from us.

Frequently asked questions

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